Médecins Sans Frontières (MSF) in Hong Kong is looking for a suitable individual with a strong desire to work in an international NGO for the following position to be based in Hong Kong:
 
Donor Services Officer
 
Reporting directly to the Donor Services Manager, the major responsibilities of this position are:
 
On Operation
  • Originate and implement methods to streamline existing procedures and processes to achieve greatest operation efficiency;
  • Anticipate problems and defines operation flow, donation processing procedures, and for new campaigns, products or initiatives;
  • Collect, analyse and report donations services performance figures and donors information;
  • Supervise monthly donation records reconciliation and the actual funds collected by Finance Department 
  • Ensures the integrity, accuracy, and security of donation and donor records 
  • Monitor transaction process and donations collected from different channels
  • Manage Donor Services team to handle donors’ enquiries and complicated / escalated, complaints, and deliver excellent donor services care. 
 
On Team Management
  • Human resources management of Donor Services Assistants, Part Time and Contracted Staffs, and Office Volunteers;
  • Supervise Donor Services Unit to ensure delivery of donor services and donation processing according to the service standards set in the standard operating procedures
  • Supervise and manage third party services providers including monitor and review of performance; negotiation and renewal of service contracts in compliance to the audit requirement and the defined procedures of MSF-HK
 
The Ideal Candidate
  • University graduate with more than 5 year’s relevant work experience 
  • Experience in donations processing in non-profit organizations or banks / financial institutions is an asset
  • Good understanding on banking credit card or direct bank transfer operation
  • Solid experience in customer service is a must
  • Excellent proficiency in written English and Chinese
  • Good understanding on banking credit card or direct bank transfer operation
  • Experience in system or database management
  • Committed to deliver objectives within timeline with minimum supervision
  • Commitment to the aims and values of Médecins Sans Frontières
 
How to Apply?
Send your motivation letter and full resume with expected salary and date of earliest availability by e-mail to recruitment@hongkong.msf.org before 16 June 2017. Applicants not invited for interview within 8 weeks may consider their applications unsuccessful. All information collected will be used for recruitment purpose only.
 
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