Médecins Sans Frontières (MSF) in Hong Kong is looking for a suitable individual with a strong desire to work in an international NGO for the following position to be based in Hong Kong:
Customer Services Executive / Donor Services Executive
Reporting directly to the Senior Donor Services Officer, the major responsibilities of this position are:
  • Process and administer donation transactions in an accurate, timely and efficient manner
  • Process regular monthly donations by credit cards
  • Maintain donors’ records by updating donor database 
  • Handle donors’ enquiries and provides good quality donor care 
  • Coordinate and supervise office volunteers
  • Render clerical and administrative support to the team
The Ideal Candidate
  • DSE / Form 7 or above, with more than 1 year’s relevant working experience
  • Experience in customer service is a must
  • Customer orientation with good telephone manner and communication skills
  • Solid experience in transaction processing and data handling
  • Proficient in computer applications and extensive experience in MS Excel
  • Proficient in both English and Chinese word processing
  • Good command of spoken and written English and Chinese (Cantonese and Mandarin) 
  • Accurate and efficient; attentive to details
  • Able to work independently but also a good team player
  • Strong sense of responsibility and respect deadlines
  • Commitment to the aims and values of Médecins Sans Frontières
How to Apply?
Send your motivation letter and full resume with expected salary and date of earliest availability by e-mail to recruitment@hongkong.msf.org. Applicants not invited for interview within 4 weeks may consider their applications unsuccessful. All information collected will be used for recruitment purpose only.


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